The Keynote Session Was Delivered By Steve Loughlin, CEO, SalesforceIQ

This session featured demonstrative customer stories from Mattel, Western Union, Tesoro, and Compassion International. Steve Loughlin discussed Salesforce’s “New Technology Model”, “New Business Model”, and “New Philanthropic Model”. Then, Ken Wilson from Compassion International spoke on how the nonprofit has benefited from using Salesforce. Wilson mentioned that they were able to take 800 applications and replace them with 21 of which Salesforce is the core. We were also able to hear from a beneficiary of Compassion International who shared her story and drove home the societal value of the nonprofit. Joshua Sladek, Senior Manager of Marketing Optimization at Tesoro, shared on his experience and how he came to learn about Salesforce through an acquisition.
 
The session also detailed some product and company features of Salesforce. One aspect of Salesforce that I definitely didn’t know about was their 1/1/1 Model regarding their approach to giving back to the community. The model consists of donating 1% of their time, 1% of their product, and 1% of their funds to serving others!

**Extra**
One session I really wanted to attend but couldn’t was Circles of Success: Drive Metrics Using Report and Dashboards. The Circles of Success series of breakout sessions were so popular that the line reached capacity over an hour before each round. Their popularity was definitely warranted as the series featured small group discussions on really exciting topics related to Customer Success. Though I wasn’t able to actually attend, I got my badge scanned which added me to the list to get the online version!

Happy Monday! :D
​Jewel

Attending Dreamforce has been a goal of mine since I first learned about Salesforce and started using it back in 2013. Salesforce delivers really cool products and Dreamforce sounds like a really cool event.
 
So, I was really happy when I learned of Salesforce’s World Tour! They essentially bring Dreamforce to you locally and give you a one-day taste of what the bigger event is like. Last week I attended the Salesforce World Tour in Houston, TX and it was SO GREAT!
 
It was held at The Westin Galleria and, if you’re familiar with the Houston Galleria, you already know how cool of a venue that is. The day’s agenda included morning breakout sessions, a keynote, lunch, afternoon breakout sessions, and a networking reception. The event was completely free AND they managed to serve a delish lunch, great Starbucks coffee plus sodas & water throughout the day, and heavy h’ourdurves plus wine & beer during the networking reception.
 
I was able to attend the keynote session and four breakout sessions. I got great notes which I will share with you here! :)

#Stay Tuned!

Happily,
Jewel